Welcome to “Maharah application” which is owned by (Al-Maher foundation Co. ltd). “Maharah”
is a leading Mobile Application that can help you to book your maintenance services and civil works.
The following
terms will have specific meanings for each one unless otherwise is stated clearly in the text:
This privacy policy explains the way of collecting your personal data by “Maharah’s application”. We advise you to read the privacy policy carefully. “You” agree that your personal data will be collected and used by “the application” and some service providers from any third party in the mentioned way in this privacy policy.
“Maharah” appreciates your trust and we want you to feel comfortable and secure when you use our website/ application and share your personal information with us, so we are very proud to be committed in protecting your privacy. Please continue reading the following policy to understand the way we deal with your personal information.
“Maharah” promises not to sell, lease or share your personal information with any third party without your permission (other than what is stated in this privacy policy).
“Maharah” may employ other companies or individuals to perform tasks on its behalf. For example but not limited to process orders, provide maintenance and civil services, send mail and email, analyze data, provide help and marketing, provide search results. These may have the access to the personal information in order to be able to perform their tasks, and will not be used to other goals. The following information that you will provide when placing your order will not be shared with the maintenance or civil service providers unless with the ones that you’ll accept their offers and after you confirm the order:
“The application” collects the information you provided when registering in it and when placing orders in
a record along with the information that we know about you through your use of our website including collecting the information
about the operations that you do on the “application”. We might also collect additional information about
your participation in any of the offers that we provide. We also observe the patterns of agent’s activities and
the use of “the application”, which makes us able to provide a better service.
If you don’t agree
on this privacy policy, please do not accept it when registering, your personal ID will stay unknown when you browse the
website without signing up into the “application” by a username and password. Despite of that “Maharah’s
website” collects and saves the following information even if you are not signed up into the “website”:
Your personal information will not be used to any purpose other than closing the deal with you. We do not lease or sell or share your personal information, and will not reveal any personal information to any third party except in the following cases:
Despite that we will work on keeping your personal information confidential, the internet transmission can’t be
completely secure. Using this “website/application” you agree that we do not carry any responsibility about
disclosing your personal information in case of transmission’s error or illegal activities from any third party.
We reserve the right to change or update our policy at any time, and will inform you about the changes in case they
happened. Such changes will be valid once they are published on the “website/application”.
When you agree to use our “application” and services, it means that you accept all types of communications, through email, periodic releases, notifications or advertisements announced on the “website”. Based on that you implicitly agree that all electronic transactions we send to you is legally binding and are considered as written terms.
You accept to give “Maharah application” an unlimited right to use your personal or other information that you provided through the “application” and/ or announced on the “website” through registering and/ or purchasing, and this is through the connection and registration forms, or through any email or available communication channels in the “website” that aims to operate and promote “the application” and this is according to “the application’s” privacy policy.
The information that you provide through the registration process is a protected data according to the privacy policy
terms clarified above.
You agree to be responsible to protect the confidentiality of your account information and
password, and also agree that you will notify “Maharah application” immediately about any unauthorized use
of your username or account or any other hack of your confidential information. “Maharah’s website”
will not be responsible in any case about any loss that you might face directly or indirectly morally or physically as
a result of revealing the username or password information from any third party.
In case of not committing to any
of the mentioned in the “User agreement” the “website’s” management has the right to suspend
or cancel your membership and block you from the “website”. Also, we reserve the right to cancel any unconfirmed
accounts and transactions which were inactive for a long time.
The content, organization, graphs, designs, collecting, electronic translation, digitizing and other things related to “the website/application” are considered to be owned by “Maharah”, and all of them are protected by copyrights and trademarks laws, and other rights such as intellectual property rights. It’ absolutely prevented to copy, relocate, use, or print any of these materials or part of it from the “website” or any other websites, except in the boundaries that the applicable laws allow in the Saudi Arabia regarding this.
All of the words or logos on the “website” or the “application” are owned by “Maharah”
both if it’s a registered trademark or designs and/ or expressions and/ or slogans and/ or unregistered words are
protected by the Intellectual property laws.
All the other trademarks that are not owned by “Maharah”
and appear on the website are owned by their owners, who might be or not be following or related to “Maharah”.
You can order a maintenance or civil work s through the “application” when you register to provide us with
the required information, after that the service providers that “Maharah” deals with will look into your order
information according to the privacy policy above and provide you directly with offers for maintenance and civil works
according to your request and you can choose the offer that suits you, knowing that the provided offers has an expiry
date specified by the service providers. In case you accept an offer, a reservation will be made when all the payment
is made for the maintenance or civil works. You also agree that you will negotiate with the service providers that “Maharah”
deals with regarding the payment of the maintenance or civil works outside “Maharah’s” platform. Maharah
has no responsibility with the total cost of the service. You and the service provider / technician will agree on that.
The order must include all the maintenance and civil works that you wish to be done, please fill the form accurately
because the service provider will give/accept the offer according to this form. Please advise that if you do not wish
to make some of the things mentioned in the maintenance or civil works form when the service provider is working on the
rest, that will not affect the payment that you agreed on with the service provider. In case you wish to add work on the
form when the service provider is doing his job, you can do so but the service provider will charge you additional fees
for the additional work and that will be added on the final receipt that will be given to you.
The payment currently for all orders will be in cash to the Maher and later could be online payment. All the payments should be in Saudi Riyals.
You can cancel the order that you submitted through the “application” at any time before confirming the reservation and paying for the maintenance or civil works.
“Maharah” will provide its services in all regions of Saudi Arabia according to the availability of maintenance and civil works service providers, and we do apologize if we couldn’t provide our services in some regions at the meantime. Currently, we are operating in Jeddah, Mecca and Riyadh.
“Maharah” offers a tool to rate the service after the service provider is done with the maintenance or civil
works, and that is to improve our services and solve any complaint from your side.
Your rating or complaint in case
you are not satisfied about the service that was provided by the maintenance or civil works service provider might suspend
the service provider temporarily and this will be decided only by “Maharah”.
The services or the information that are getting from the “application” or through it, are services and
information provided “as it is” and “according to its availability”, so “Maharah application”
will not be responsible under any circumstance about any damages including but not limited to direct, indirect , personal,
accidentally or resulting of damages or loses or payments related to the “application” or using it or not
be able to use it from any part or failure in the performance, or mistake, stopping, crashing or being late in operating
or translating or because of viruses or damages in the lines or systems or if it is because of avoiding the “User
agreement” or the guarantees or ignorance or personal responsibility of the services or information or other even
if “Maharah’s website” or who represents it was told that these damages or losses or expenses might
happen.
“Maharah” itself do not provide maintenance or civil work services on the “website/ application”,
it deals with the maintenance and civil work service providers to provide these services to our clients, so it is not
responsible about any mistakes in the service or damages that happens as a result from it, “Maharah’s”
responsibility is only limited in the rating policy that is mentioned in the “User agreement”.
Choosing
the materials that are used in the “maintenance and civil works” is your responsibility, and you are responsible
about these materials regarding the safety and quality, and any damages that might happen in the “maintenance or
civil works” as a result of the invalid materials or bad quality.
You accept that the “User agreement” is not explained in anyway as a work, employment, agency contract or partnership, and it is not allowed to present yourself as an employee, agent or representative of “Maharah” to any third party.
The “User agreement” is subject in its explanation, implementation and all aspects to the applicable law and regulations of the Kingdom of Saudi Arabia and its judicial authorities.
“Maharah’s website” has the completely right to adjust the website’s “user agreement” terms at any time without a previous notification. You can access the latest version of the “User agreement” at any time on the “website/application”. In case you do not agree on the “User’s agreement” adjustments, you have to stop using this “website/application”. If you continue using the “website/application”, it means that you accept the adjusted terms in the “User agreement”.
The mentioned fees and charges do not include VAT, and the tax will be charged separately according to the prices on it in the VAT system and its regulations.
Thank you for visiting “Maharah’s application” that is owned by “Al-Maher Foundation Co. ltd”
company, which is registered company in the kingdom of Saudi Arabia under company registration number (4030283708). The
office address is: Jeddah – Alkhalidyah- Bin Suliman Center, Kingdom of Saudi Arabia.
If you have any comments
or suggestions, we are glad to hear them through the following email [email protected] or phone number +966 920035350.